Return Policy

Return Policy for Eva's Daughters Fine Jewelry

At Eva's Daughters Fine Jewelry, we are committed to ensuring your satisfaction with your purchase. If you are not entirely happy with your item, we offer a straightforward 30-day return policy to make the process as seamless as possible.

Eligibility for Returns

- Returns are accepted within 30 days of the delivery date.

- To be eligible, items must be unworn, undamaged, and returned in their original packaging.

- Custom-made, engraved, or altered jewelry is not eligible for return unless it is defective or damaged upon arrival.

Return Process

1. Request Return Authorization: Customers must email our support team at customerservice@evasdaughters.com to initiate the return. Please include your order number, reason for return, and photos (if applicable) to expedite the process.

2. Receive Return Instructions: Upon approval, our team will provide you with the return shipping address and further instructions.

3. Ship the Item: Pack the jewelry securely with all original materials and ship it to the return address provided. You are responsible for return shipping costs unless the item is defective or damaged.

Refunds

- Once your return is received and inspected, we will notify you of the approval or denial of your refund.

- Approved refunds will be processed within 5-7 business days, and the credit will be applied to your original payment method.

Exchanges

If you wish to exchange your item for a different piece, please follow the return process and specify your preference for an exchange in your email to customerservice@evasdaughters.com.

Additional Information

- Eva's Daughters Fine Jewelry is not liable for lost or damaged return shipments, so we recommend using a tracked and insured shipping method.

- For any questions regarding your return or refund, please contact us at customerservice@evasdaughters.com.

We value your trust and are here to ensure a smooth experience. Thank you for choosing Eva's Daughters Fine Jewelry!